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Collections Advisor - Job Summary| Location : | Newcastle | | Start Date : | April 2008 | | Type : | Permanent | | Salary / Rate : | £14,500 | | Reference : | 2788 | | | This job has been recently filled, or has expired. Applications can no longer be accepted for this job. |
Job OverviewThe role is to pro-actively contact customers to reduce debt by taking payments over the phone. During the first three months you will be outbound dialling using the predictive dialler technology.
Duties and ResponsibilitiesYou will be contacting customer to discuss outstanding and overdue balances.
Your aims are to
- maximise collections on every call
- maintain good customer relations
- use your negotiation skills to secure payments
- assist customer to set up repayment plans (including Direct Debits)
Skills / Qualifications / Experience RequiredA positive approach, ability to negotiate, risk awareness and empathy are key in this role.
Related Job Categories...Office Jobs > Customer Service Jobs
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