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| Original Message Added : 8 May 2009 I was hoping someone could help me out here. About 3 months ago I signed up for a physical location serviced office with a well known large serviced office company, for a 3 month period.. In their agreement there is a clause which is as follows: “..........The client will automatically be entered into a Virtual Office (“VO”) agreement with Regus on Regus’ standard terms at the time for 3 months. This VO endeavours to provide business continuity for the Client as it ensures Regus can effectively manage its transition period.” Unfortunately, since the print is so small on the agreement, I missed it and signed the agreement and am now being charged the 3 months Virtual Office charge. HOWEVER, on the agreement, the Regus guy I had the discussions with, has put down “No TELCO” on the agreement as during the initial discussions before signing the agreement, I stated that I will NOT be receiving ANY mail at the office and nor will I be receiving any phonecalls (except on my mobile) so I would not need those services.. The cost of the physical office was £229 a month, and since the contract has now run out, they want to charge me £159 a month for just a Virtual Office, which is almost 70% of the cost of the physical office. So there are 2 questions I would like help with. FIRST – am I within my rights to refuse payment for the Virtual Office (technically they have a deposit of mine so I would have to go to small claims court to claim it back) as I had clearly stated that I would not require a telephone service and mailing service? I haven’t given the address to anyone so no one was able to call or send a letter there However, if legally I am obliged to pay the amount, because I did sign the agreement, then my second question is... SECOND – would the full charge stand up in court as I see the charge as unreasonable, not only because I will not be using any of their services, but the Virtual Office cost is almost 70% of the full office charge? This cost I do not see as reasonable, and the first I knew of the charges was when I received the final leaving invoice. In the agreement, it only a stated “...Regus’ standard terms at the time for 3 months.” (as per in the paragraph stated at the beginning of this letter. Also, to add, I have sent a letter to the Area Director, stating my points, and he responded with words to the effect of since its in the agreement you have to pay it. I really would appreciate help on this and many thanks in advance. Josh. |
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