How to delete a review

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Original Message Added : 8 Jan 2010

Does anyone know how to delete a review?

thanks

	Lisa Kay from Lisa's Handmade Jewellery
Location :	Glasgow
Joined :	26 March 2008
Contact :	Send Private Message
Posts :	1 ( 1)

Reply : 8 Jan 2010

Hi Lisa.

As a business you can't delete a review written about you. Only the person who wrote the review can edit and remove a review. They can do this by logging in and going to the 'Reviews I've Written' menu item on the left hand side.

The only way to remove a review someone has written about you is to remove all of your reviews and you can do this in your Account Settings.

Hope that helps.

Best regards,

The FreeIndex Team.

Useful? (3)

	Freeindex Team from FreeIndex Ltd
Location :	Bristol
Joined :	28 January 2005
About :	FreeIndex Support Team
Posts :	2368 ( 1533)

Reply : 17 Aug 2012

I am delighted with a review a customer has written apart from the fact they have made mistakes with my name and company name. I have asked them if they would mind amending it and they are happy to. They are not registered with 'freeindex' so how do they go about amending the review?

Useful?

	Asil Purcell from VisualHorizon3D
Location :	Bedford
Joined :	16 August 2012
About :	3D Artist
Contact :	Send Private Message
Posts :	1 ( 0)

Reply : 17 Aug 2012

Hi Asil, Thanks for getting in touch. In fact your customer has to be registered with us, or they can't post any reviews on the site. However, they don't have to be registered as a business - most reviewers will only register as a private individual user. Your customer's email address will be their account username, and if they log in to their account, they will be able to edit the review they've written about your business. The easiest way to do this is for the customer to go to your business profile page, and if they are logged in to their account, then they will see an "Edit your Review" button provided next to their review. Clicking on that button will let them edit the text or ratings of their review (and that is also the way for customers to remove a review they've written if needed). Hope that's helpful information. Best wishes, The FreeIndex Team

Useful?

	Freeindex Team from FreeIndex Ltd
Location :	Bristol
Joined :	28 January 2005
About :	FreeIndex Support Team
Posts :	2368 ( 1533)

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