Can we get our money back?

Viewed 418 times

Original Message Added : 24 Oct 2011

3 weeks ago we paid just over £700 to a company for them to install a phone network in our office which we were told would take 3 days. We have not had the goods and despite daily attempts to contact the company by phone and email, we have had only one email which promised we would have our handsets the next day. we have even tried visiting the business premises but there was nobody there and then today when we called we were told that they were no longer trading from there. We have left countless messages and are now convinced we have been taken for a ride. The company is listed on Freeindex but have chosen to hide their reviews (?). Can anyone help please?

Useful?

	Jo Olds from Abacus Care Northants & Coventry
Location :	Northampton
Joined :	15 August 2011
Contact :	Send Private Message
Posts :	2 ( 0)

Reply : 24 Oct 2011

How was payment made?

Useful?

	Edmund Magdziarek from EJM Investigations
Location :	Preston
Joined :	13 December 2009
About :	Owner/Lead investigator at EJM Investigations
Contact :	Send Private Message
Posts :	116 ( 48)

Reply : 11 Nov 2011

Hi Jo,

From what you have described in theory yes, you would be entitled to receive a refund. It is a bit of a concern, however, that the company appear to have moved address, if they have ceased trading altogether then it may well be an impossible task to recover what you paid.

I would suggest that your first step would be to find out where they have gone and whether they are still in business - if they have simply moved premises it may be a simple case that in the confusion of a move your order has been mishandled. I am offering this only as a potential reason for the problem rather than as an excuse for the delay. If they have disappeared altogether you may well have an uphill struggle on your hands.

Jenny

Useful? (1)

	Jenny Farrar from JFA Legal Ltd
Location :	Ormskirk
Joined :	19 September 2010
About :	Experienced Legal Executive
Contact :	Send Private Message
Posts :	107 ( 64)

POST A REPLY

Also See...

How can I obtain information about a client for debt recovery?

Where do I stand with fraudulent debt collection company?

Can my company be liquidated by a collection bailiff?

How do I reclaim unpaid debts?

Struggling to get money owed for works done