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Original Message Added : 10 Jul 2012
 
i was called by an advertisement company that they would add my business to a local magazine in my region for £150 and £30 for vat which is £180 in total. I received a copy of the advert template by post and my telephone number was wrong,my business information was wrong and the whole thing wasn't right to me so i rang up the number which was on the letter just for a woman who was sleeping to pick up the call and said to me its a wrong number.
I tried it 3 times and i got same reply from the woman, then i rang the other number to inform them of my findings and they said they havent activated the number. I told them am not interested anymore and they said to me there is no cancellation and at that time they havent printed anything. I asked them would you have gone ahead to print this information about my business which are not correct? i didnt sign any form or contract with them and to make things worst they were in a different region entirely.
They have been ringing me that i owe them £180. please do advice me on what to do.

C Gordon from
CGordon Cleaning Services Ltd
Location :Swindon
Joined : 07 May 2012
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Reply : 10 Jul 2012
 
sorry to hear about the hassle you're having. Personally i would first speak to the Citizens Advice and you then may need to take them to the small claims court but this does not guarentee you'll get the money back even if the case is in your favour. Did they ask you to proof read the details before submission or sign anything? You need to check the small print too.

Sorry if this sounds a bit down but i do hope you get your money back. Companies like that make me sick.

James HoogieJames Hoogie from
NextGen IT Solutions Ltd
Location :Doncaster
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Reply : 11 Jul 2012
 
The good news is that you haven't paid.

You informed them that you didn't want to proceed, all details are wrong and you have the number of the sleeping lady should they choose to do anything. Next time they call inform them of this and that they should stop harassing you. As there's nothing in writing by the sounds of it at the very best its all hearsay and will get nowhere.

Andy HillsAndy Hills from
The Business Delicatessen
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Reply : 11 Jul 2012
 
Hmm It may come down to the "verbal contract" which is legal. If you said yes to having the proof etc then they maybe on the right, sorry to say :(

Adrian WillisAdrian Willis from
CWS Ltd
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Reply : 20 Jul 2012
 
What is this company called ? please provide there contact details where did you see the add ?

Dont worry about telling us who they are, i noticed you dont mention who did the art work for your add ? you need to provide more information about this problem have they sent you a bill/ invoice

it would have the company registration number on it which we can check at compamanies house to see if its genune ?

the bill should also have the Vat reg number on it which you can check with HMRC

lightweight moverslightweight movers from
Lightweight Movers
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Reply : 24 Jul 2012 - (Edited : 24 Jul 2012)
 
Firstly while the other post regarding saying YES is often taken as a literal verbal agreement it cannot be recognised as a contractual agreement unless there is evidence that this method was formally given to the other party and that they were aware that this would be legally binding. Saying it once would hardly have any value and typically they would need to verbally stress that the other person fully understood that they were entering into a verbal contract and what the implications were going to be should they break the agreement.

Otherwise even an edited recording of someone saying yes only has any value as a scare tactic; unless you imagine that con artists have any concern about how stressful the target becomes under duress? All they want is a win as quickly as possible whatever money comes their way. The last thing that they envisage doing is actually taking anyone to court; its pure bluff.

Typically the victim gets threatened with their details being passed onto a debt agent who may not even exist beyond the imagination of the con artist. If the victim gets contacted by a so called debt agent who threatens to visit and sieze goods to the value of the alleged debt it is pure BS. This is because no criteria exists to allow any debt agent to visit any premises or property without the debt having been the subject of formal legal proceedings which the victim should have been aware of. Even then it is only court appointed baliffs who have the power to sieze any goods as ordinary debt collecting agencies do not have those powers.

If you get threatened with a visit say that the police will be called. In the unlikely event of a stranger calling at your house never invite them to enter. Close the door and call the police.

In answer to what you should do ring Consumer Protection (Yes they also help businesses) and they will ask if you want to involve Trading Standards to which say yes. Ideally you need an address for these scam merchants as without one even the police are powerless to act.

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Tim Metcalfe from
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Reply : 25 Jul 2012 - (Edited : 25 Jul 2012)
 
"Trading Standards to which say yes. Ideally you need an address for these scam merchants as without one even the police are powerless to act."

Trading standards these days are of little use

you can find out who these people are through companies house if they are a LTD COMPANY the directors names and dresses company details are there for all to see,

also if they claim to be VAT Registered go HMRC TO CHECK if the Vat number is genuine and matches the info from companies house, if it does not

Report them to customs and excise .....Scammers always make it look genuine with fabricated business reg and vat no's

as for the phone calls just tell them to sxx off,.. Nothing they can do as explained in other posts

How is it going have they given up yet? did you take any action ? if so what is the latest ?

Regards Phil

Lightweight Movers

lightweight moverslightweight movers from
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Reply : 25 Jul 2012 - (Edited : 25 Jul 2012)
 
Re Trading Standards I do get your point about their apparent lack of usefulness however they are one of the hoops that you are expected to jump through so your action reads as ABC rather than AC and I am informed that while outwardly they may seem to be less obvious they do have a part to play in any proceedings.

Tim Metcalfe from
Mental Clarity Coaching
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Reply : 12 Aug 2012
 
Register with The Advertising Protection agency TAPA, money well spent and they will stop hassling you. You will need to spend a little with them, but the protection you get is worth alot more. If you dont want to do this then do the following:- Write a letter complaining about the way you have been treated quote this "Supply of Goods and Services Act 1982 Requires the trader to use reasonable care and skill and says that any materials or goods must be of satisfactory quality, fit for purpose and as described. It also says that, unless a specific date is agreed for a service to be provided, it must be carried out within a reasonable time." Inform them that when their representative dealt with you, they did NOT use due care and attention and hence this resulted in your details to be incorrect on the documentation they supplied to you. Inform them also that they have not presented you with a written contract for you to sign and therefore there is no contract which can be enforced. If there is a recording of your voice, ask them to supply you with the raw unedited file and for them to verify (by a solicitor if needs be)that it has been unedited in any way. Give them a time limit of 7 days to do this and if they cannot provide you with a signed contract then what they are doing is illegal and can be construed as fraud and you will take steps in order to prosecute them to the full limit of the law. Sign the letter, make sure there is a date and make sure you send this to TAPA who will act on your behalf should it need to go to court. They will also get your money back should you have paid out under duress.

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St. Helens Photo StudioSt. Helens Photo Studio from
St. Helens Photo Studio
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Reply : 25 Sep 2012
 
Was this company called sigma publishing by any chance ?
Had the same call and same price , magazine will never be printed .
Ignore them but keep note of everything , been going on for years .

Robert Mitchell from
Ishine window cleaning
Location :Southampton
Joined : 30 July 2012
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Reply : 18 Oct 2012
 
HI,


THIS also happened to me today practically as I filished my profile..  AVOID sigma.. its them alright and they come in different giuses. 

No one can hold you to a verbal contract such as that, also you have the protection of the long distance selling act that absolves you from anything you have a 14 day cooling of period as well. They ( sigma) work out of Liverpool one of the people is called Peter kennedy I believe. So if your called from them offereng something like that? hang up. MORE TO THE POINT... whats Free index going to do about it?

James Rodden from
James Rodden Photography
Location :Leven
Joined : 18 October 2012
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Reply : 29 Oct 2012
 
James Rodden and Robert Mitchell, yes I have had experience with Sigma Publishing. Obvious scam, but they can sound convincing if you're not alert. They seem to have passed my details onto a similar type of company called Security First. If you hear from them, tell them to F OFF!

Roy Challen
Location :Watford
Joined : 05 October 2012
Posts :5  ( 1)
Reply : 29 Oct 2012
 
"No one can hold you to a verbal contract such as that, also you have the protection of the long distance selling act that absolves you from anything you have a 14 day cooling of period as well."

Sorry you are wrong DSR's are not applicable in business to business transactions and often scammers try to cite the DSR's as if some clause attached to them is applicable. Businesses have a 30 day period in which they can cancel an agreement without any penalty. Often the bluffer will try to insist that the transaction was with a person rather than their business though the finer point is that the advert concerns their business not themselves. Verbal contracts are legal provided the finer points are repeatedly reiterated so a recording of someone saying yes to anything is of little concern.

Tim Metcalfe from
Mental Clarity Coaching
Location :Slough
Joined : 19 May 2011
About :Affordable and Ethical NLP Services
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Posts :42  ( 20)
Reply : 22 Nov 2012
 
well another company to stay clear off offering advertising is Bath Marketing Consultancy they advertise on freeindex with great ratings which is made up by the business owner paul tagart such a scam artist be warned & dont waste your money here like we did just saving someone making the same mistake as we did

Mr Mark RylandsMr Mark Rylands from
Mark Rylands Ltd
Location :Yeovil
Joined : 17 August 2009
About :Your Friendly Local Man & Van Service in Yeovil | The House Removals Experts
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Posts :1  ( 0)
Reply : 2 Apr 2013
 
Unfortunately some advice on here has got a bit mixed up between business and consumer. The rules are different for business to business selling over the phone.

In terms of what to do unfortunately this will depend on the contact terms and whether the contract is invalid, breached or whether you wish to complain and seek a refund.

There are certainly scammers about unfortunately and trading standards would be a good place to start to get some advice and to see if the company you have dealt with is known to them.

Good luck

Maxine WelfordMaxine Welford from
Maxxy Marketing
Location :Huntingdon
Joined : 04 July 2009
About :Telemarketing and Marketing Support for Accountants and Professionals
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Posts :2  ( 0)
 
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